When moving items between mailboxes without Owner permissions applied, Outlook may exit unexpectedly
Issue only occurs when moving shortcuts OR messages between mailboxes, where user is not the owner of the mailbox, and has delegate rights.
* Does not occur when moving shortcuts/messages within same mailbox.
* Does not occur when moving shortcuts/message to other mailbox if mailbox permissions were assigned through Exchange.
* Does not occur if copying the shortcut/message between mailboxes.
* Does not occur when “Owner” rights are assigned and delegate rights are removed.
In the Client Trace, the last processes that start when Outlook terminates are:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 14.0.4760.1000
Application Timestamp: 4ba8fefd
Fault Module Name: Valkyrie.dll
Fault Module Version: 10.0.1.1187
Fault Module Timestamp: 4facdfd2
Exception Code: c0000005
Exception Offset: 0010afbd
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
When a user is granted delegate access, permissions are not granted to the deleted items folder and, therefore won’t appear in their mailbox if added as an additional mailbox in Outlook.
If an item is moved into a folder of the user having delegate access to the user’s mailbox, Enterprise Vault checks if the destination folder is the deleted items folder. To do this, Enterprise Vault attempts to get a handle on the deleted items folder in the destination store to compare the folder EntryIDs. Enterprise Vault calls GetDefaultFolder on the store object. Although that returns success, the MAPIFolder reference is null. Finally, Enterprise Vault attempts to get the EntryID from the null folder reference and Outlook terminates.
This issue has been addressed as part of the following release:
Enterprise Vault 10.0.2 cumulative Hotfix 2 Release
Enterprise Vault 10.0.4 - Release Details
Microsoft Outlook 2010
EV Client 10.0.0, 10.0.1, 10.0.2
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