Event ID 2216: Message dispenser will suspend processing

Event ID 2216: Message dispenser will suspend processing

Article: 100018188
Modified: 2014-02-26
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Event ID 2216: Message dispenser will suspend processing

Error Message

Event Type: Warning
Event Source: Enterprise Vault
Event Category: Journal Task
Event ID: 2216
Description:
Message dispenser will suspend processing for 5 minutes due to a recoverable error

V-437-2216

A dtrace of the journal task shows the following:

1655 17:09:52.149 [5040] (JournalService) <10040> EV:M CExchangeArchivableItem::BuildFromMAPIMessageEx - Call to GetMsgStoreFromCache Failed [0x8004011D]
1656 17:09:52.149 [5040] (JournalService) <10040> EV:M CMsgStoreCache::ClearCache()
1657 17:09:52.149 [5040] (JournalService) <10040> EV:M CMsgStoreCache::ClearCache()
1658 17:09:52.149 [5040] (JournalService) <10040> EV:M CArchivingAgent::ProcessItemInternal - Call to PI_BuildObjectsFromMessage Failed RetryCount[0] [0x8004011D]
1659 17:09:52.149 [5040] (JournalService) <10040> EV:L :CArchivingAgent::ProcessItem() |Exiting routine
1660 17:09:52.149 [5040] (JournalService) <10040> EV:H :AgentMessageDispenser::ActivateObject() |Exiting routine at point A
1661 17:09:52.149 [5040] (JournalService) <10040> EV:M :AgentMessageDispenser::ProcessNextMessage() |ActivateObject has returned failure
1662 17:09:52.164 [5040] (JournalService) <10040> EV:M :AgentMessageDispenser::ProcessNextMessage() |Activate object returned with status AGENTS_E_DISPSLEEP. A worker thread has asked the service to sleep for a time period. Setting the current time in agent entry and then telling worker threads to sleep. The message will be reposted to the end of the queue
1664 17:09:52.211 [5040] (JournalService) <10040> EV~W Message dispenser will suspend processing for 5 minutes due to a recoverable error

Cause

This message can occur when an Enterprise Vault (EV) System Mailbox for a specific Exchange Server has been moved from that Exchange Server, or the system mailbox has been disabled or deleted. The Enterprise Vault application log message is rather generic, so a dtrace of the Journaling or Archiving task logging the event id should be performed to confirm. Refer to Related Article TECH38122 - How to run a Dtrace' in Related Articles Section.
 

Solution

Re-enable, recreate, or move the EV system mailboxes back to its original Exchange Server.

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