Event ID 3263 - Selective or Group Journaling Fails with 'Unspecified Error [0x80004005]' in Enterprise Vault (EV) for Microsoft Exchange.

Event ID 3263 - Selective or Group Journaling Fails with 'Unspecified Error [0x80004005]' in Enterprise Vault (EV) for Microsoft Exchange.

Article: 100018039
Last Published: 2014-08-08
Ratings: 0 0
Product(s): Enterprise Vault

Problem

This error usually relates to the SelectiveJournal_config.dat file not being saved in UNICODE format, meaning that the Journal Service or Task cannot read the file.  Any defined filters in this file are ignored and no more filter config files are processed if defined.  Messages continue to be journaled without filtering applied.
 

 

Error Message

Event ID 3263

An error occured processing the external filter 'SelectiveJournal.SJFilter'. No more filters will be processed.

Error: Unspecified error [0x80004005]

V-437-3263

Figure 1 shows an example error message


Figure 1.

 


 

Solution

In order to change the formatting to Unicode and have the filter apply, see steps below:

1. Stop the Journal Task
2. Open up the corresponding dat file for this filter in notepad (In this case the SelectiveJournal_config.dat file)
3. Choose 'SaveAs' from the File menu.
4. In the 'Encoding' drop down list choose 'UNICODE'.
5. Click Save
6. Click 'Yes' when asked if you want to replace the file
7. Restart the Journal Task

After this procedure has been carried out, the Selective Journaling filters defined are applied to messages being processed in the Journal mailbox.



 

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