Search Client Access Provisioning of multiple domains incorrectly removes all users from a particular domain

Search Client Access Provisioning of multiple domains incorrectly removes all users from a particular domain

Article: 100015989
Last Published: 2015-08-28
Ratings: 0 0
Product(s): Enterprise Vault

Problem

When two (or more) Search Client Access Provisioning tasks have the same Scheduled time, at least one of the tasks potentially may remove all of its targeted users.

Error Message

Within the ' Client Access Provisioning Task Report for Domain1 (Active Directory)_YYYYMMDDTIME' report file each individual user will state 'No Change' however in the Summary section all users will show as removed: Provisioning for Search:
Rank Group Target User Name Policy Action
1 <Provisioning Group Name> Domain1user3 CN=User 3,CN=Users,DC=Domain1,DC=com Default Search Policy No Change
1 <Provisioning Group Name> Domain1user4 CN=User 4,CN=Users,DC=Domain1,DC=com Default Search Policy No Change
1 <Provisioning Group Name> Domain1user1 CN=User 1,CN=Users,DC=Domain1,DC=com Default Search Policy No Change
1 <Provisioning Group Name> Domain1user2 CN=User 2,CN=Users,DC=Domain1,DC=com Default Search Policy No Change

Summary:
<Provisioning Group Name>:
 
Users Added 0
Users Removed 4
Users Updated 0
Users with No Change 0
 

Solution

Veritas has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

This issue is currently under investigation by Veritas. Pending the outcome of the investigation, this issue may be resolved by way of a cumulative hotfix or service pack in the current or future versions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns. For information on how to contact Veritas Sales, please see http://www.Veritas.com .

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

References

Etrack : 3791299

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