Enterprise Vault for Domino: Event ID 41162 'Failed to determine Directory Assistance configuration'

Enterprise Vault for Domino: Event ID 41162 'Failed to determine Directory Assistance configuration'

Article: 100015932
Last Published: 2015-09-23
Ratings: 0 0
Product(s): Enterprise Vault

Problem

This problem occurs when there is Directory Assistance and a Domino Cluster configuration within the environment.  When the preferred Domino Server is down or not reachable the Domino Archiving Task logs an Event 41162.  Then the Domino Archiving Task generates an additional Event ID 41162 when the task attempts to process the first mailbox.

Error Message

[Enterprise Vault Event Viewer:]
Enterprise Vault Domino Archiving Task generates Event ID 41162: Description: Error: Failed to determine Directory Assistance configuration.

Then

Enterprise Vault Domino Archiving generates Event 41162: There was an error processing a mailbox. The task will process the mailbox again on the next archiving run.
Additional Event Detail: Error: Failed to determine Directory Assistance configuration - Error(2051) or Error(2562) - Opening database 'CN=DOMINO/O=DOMAIN!!da.nsf' (Unable to find path to server) or (Remote system no longer responding)
 



Additionally in Enterprise Vault 11.0.0 and greater:

Client Access Provisioning Task generates Event ID 41500: The Client Access provisioning task has stopped due to a fatal error
Additional Event Detail: Failed to determine Directory Assistance configuration - Error(2051) or Error(2562) - Opening database 'CN=Domino/O=DOMAIN!!da.nsf'​

Cause

The call to open the Directory Assistance using the method 'DomNAB::LoadDirectoryAssistanceInfo’ is not cluster aware, so if the preferred Domino Server is not available Enterprise Vault does not make an attempt to open the replica database on the Domino Cluster.

Solution

This issue has been addressed in the following releases:
 
Enterprise Vault 11.0.1 Cumulative Hotfix 4 Release
https://www.veritas.com/docs/000097959

Enterprise Vault 12
The following link contains information about Enterprise Vault 12
https://www.veritas.com/docs/000099905
 
Note: For information on how to obtain Enterprise Vault 12 see: How to obtain the license key and installation download for Veritas products

 

References

Etrack : 3831339

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