Archived items restore to original location not current location when using "Move to Mailbox" | "Current Location"

Archived items restore to original location not current location when using "Move to Mailbox" | "Current Location"

Article: 100015877
Last Published: 2015-07-22
Ratings: 0 0
Product(s): Enterprise Vault

Problem

When Enterprise Vault (EV) is configured to allow users to delete items from their archives. Users are able to select "Move To Mailbox" from Enterprise Vault Search (EVS).

When an archived item is moved within virtual vault to a new folder, EV will update the database record accordingly when "Moved Items" is enabled.

This issue is detected with EV, when a user selects "Move To Mailbox" | "Current Location" then the item will restore to the original archived location of the item instead of the updated location.

Solution

Workaround:

In EVS use "Move to Mailbox" | "Selected Folder" and select the folder to restore the item to.

This issue has been addressed in the following release:
 
Enterprise Vault 12
 
The following link contains information about Enterprise Vault 12
https://www.veritas.com/docs/000099905
 
Note: For information on how to obtain Enterprise Vault 12 see: How to obtain the license key and installation download for Veritas products
 

References

Etrack : 3826379

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