Placeholders on a Windows file server may not recall after upgrading the FSA agent to 11.0.0 or higher.

Placeholders on a Windows file server may not recall after upgrading the FSA agent to 11.0.0 or higher.

Article: 100015238
Last Published: 2015-06-09
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Recalls may fail on a volume after upgrading the Enterprise Vault (EV) File System Archiving (FSA) agent to 11.0.0 or higher if the FileSystemLabel is longer than 19 characters. 

Error Message

A Dtrace of the EvPlaceholderService process on the file server during an Enterprise Vault File Placeholder service restart will show the following error: 

Volume:   cannot be enabled as cannot get volume information - error: 24

For more information on Dtrace please refer to the link in the Related Articles section.

Cause

This issue is caused by a check being performed to enable the volumes during the Enterprise Vault Placeholder Service startup. The check returns an error if the name of the volume is longer than 20 characters. 

Workaround

Reduce the length of the FileSystemLabel to be under 20 characters. 

The following command syntax can be used from an Administrator PowerShell command window for each drive that needs to be updated:

Set-Volume -DriveLetter drive_letter -NewFileSystemLabel "new_name"

For example: 

Set-Volume -DriveLetter H -NewFileSystemLabel "DriveH_Users"

Solution

This issue has been addressed in the following release:

Enterprise Vault 11.0.1 Cumulative Hotfix 2 Release
https://www.veritas.com/docs/000025301

Enterprise Vault 12
 
The following link contains information about Enterprise Vault 12
https://www.veritas.com/docs/000099905
 
Note: For information on how to obtain Enterprise Vault 12 see: How to obtain the license key and installation download for Veritas products

References

Etrack : 3752696

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