Enterprise Vault for Domino: Retrieval from different Domino Domain fails with Event ID 41177: group resolution failed

Enterprise Vault for Domino: Retrieval from different Domino Domain fails with Event ID 41177: group resolution failed

Article: 100015233
Last Published: 2018-03-21
Ratings: 0 0
Product(s): Enterprise Vault

Problem

In multiple domain environments, users belonging to Domino DomainA cannot retrieve archived items from mailboxes of users belonging to Domino DomainB.

 

Error Message

Event ID 41177 logged about "Enterprise Vault could not authenticate a Domino user (group resolution failed). The user cannot access personal archives (access denied). User name: CN=TEST USER10/O=ORG@EV2 Error: Failed to send command note: Error saving note: Entry not found in index"
V-437-41177
 

IBM Notes error: "User CN=Test User10/O=Org cannot open database EVDG.EV.LOCAL!!EV\EV_00000011.nsf"

Dtrace error:

(nserver) <5664> EV:M AdminOpsManager::GetUNID - Open collection to find [CN=TEST USER10/O=ORG]
(nserver) <5664> EV:M AdminOpsManager::GetUNID - Lookup [CN=TEST USER10/O=ORG] by name
(nserver) <5664> EV:M AdminOpsManager::GetUNID - Notes error: (1028) Entry not found in index
(nserver) <5664> EV:L {AdminOpsManager::GetUNID} (Exit)
(nserver) <5664> EV:M AdminOpsManager::BuildNamesList - Notes error: (1028) Entry not found in index
(nserver) <5664> EV:L {AdminOpsManager::BuildNamesList} (Exit)
...
(DirectoryService) <712> EV-H {DOMNOTE.EN_US} Error saving note: Entry not found in index
(DirectoryService) <712> EV-M {COMMANDNOTE.EN_US} Exception: Error saving note: Entry not found in index Info: Diag: Type:DominoLibraryExceptions.DominoLibraryUnableSaveNote ST:   at DomNote.Save(DomSaveOptions saveOpts)|   at DomNote.Save()|   at KVS.EnterpriseVault.LotusDomino.Common.CommandNote.Execute() Inner:None


 

Applies To

Domino environments with multiple Domino Domains and Enterprise Vault 11.0.1

Solution

This issue has been addressed in the following release:
 
Enterprise Vault 11.0.1 Cumulative Hotfix 5 Release
https://www.veritas.com/support/en_US/article.000106004

Enterprise Vault 12
 
The following link contains information about Enterprise Vault 12
https://www.veritas.com/docs/000099905
 
Note: For information on how to obtain Enterprise Vault 12 see: How to obtain the license key and installation download for Veritas products
 

References

Etrack : 3753513

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