Korean characters are not being displayed correctly via IMAP clients on e-mails ingested into Enterprise Vault (EV) by the PST Import method

Korean characters are not being displayed correctly via IMAP clients on e-mails ingested into Enterprise Vault (EV) by the PST Import method

Article: 100015199
Last Published: 2018-05-04
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Emails can be ingested into EV via many methods and one method is via the PST import wizard. An issue has been identified where emails that have Korean characters do not have all characters displayed correctly, on an IMAP client only, when that email has been ingested via the PST Import process. The same email ingested via the normal mailbox archiving process displays correctly.

This issue only occurs on IMAP clients and not within Microsoft Outlook nor the Enterprise Vault Search application.

Error Message

No error is presented. The behaviour is either characters are displayed as question marks or as garbled characters.

Solution

This issue has been addressed in the following release:
 
Enterprise Vault 12.0
The following link contains information about Enterprise Vault 12
http://www.veritas.com/docs/000099905
 
Note: For information on how to obtain Enterprise Vault 12 see: How to obtain the license key and installation download for Veritas products
 

References

Etrack : 3730712

Was this content helpful?