FSA task exits unexpectedly with event Id 1000 while verifying Dynamic Access Control permissions.

FSA task exits unexpectedly with event Id 1000 while verifying Dynamic Access Control permissions.

Article: 100014923
Last Published: 2015-03-06
Ratings: 0 0
Product(s): Enterprise Vault

Problem

"EvFsaArchivingTask.exe" crashes during archiving run along with Event ID 1000 thus causing performance issues. 
 

Error Message

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: (100)
Level:         Error
Description:
Faulting application name: EvFsaArchivingTask.exe, version: 11.0.0.1351, time
stamp: 0x5357e28f
Faulting module name: ntdll.dll, version: 6.2.9200.17046, time stamp:
0x53b485c4
Exception code: 0xc0000374
Fault offset: 0x000daa14
Faulting process id: 0x1e28
Faulting application start time: 0x01d012ea1331b4ea
Faulting application path: C:\Program Files (x86)\Enterprise
Vault\EvFsaArchivingTask.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

V-437-1000

Dtrace of EvFsaArchivingTask show that "CFolderPermSyncWrapper::DoesFileHaveDacPerms" returns "0x8000ffff"

EV:H {CFolderPermSyncWrapper::DoesFileHaveDacPerms} HRXEX fn trace : Returning error [0x8000ffff], [.\FolderPermSyncWrapper.cpp, lines {474,576}, built Apr  2 11:53:20 2014].
EV:H {CFolderPermSyncWrapper::DoesFileHavePerItemPerms} HRXEX fn trace : Error [0x8000ffff], [.\FolderPermSyncWrapper.cpp, lines {585,643,648}, built Apr  2 11:53:20 2014].
EV:L {CFolderPermSyncWrapper::SynchroniseFolder} (Exit) Status: [Success]

Cause

While verifying Dynamic Access Control (DAC) permission, FSA task encounter files that have 'NULL' SACL. This issue is seen even if DAC is not enabled on File Server/Share.

Solution

This issue has been addressed in the following release:

Enterprise Vault 11.0.1 Cumulative Hotfix 1 Release
https://www.veritas.com/docs/000024613

Enterprise Vault 12 release
https://www.veritas.com/docs/000099905
Note: For information on how to obtain Enterprise Vault 12 see: How to obtain the license key and installation download for Veritas products
 

 

 

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