A Move Archive process may not complete because the Shortcut Processing phase stays in Running mode

A Move Archive process may not complete because the Shortcut Processing phase stays in Running mode

Article: 100014287
Last Published: 2015-03-09
Ratings: 0 0
Product(s): Enterprise Vault

Problem

When moving Archives between different Enterprise Vault (EV)  sites, the move archive process may not complete because the Shortcut Processing phase (Phase 3) stays in Running mode.

  

Error Message

There are no errors logged. 

The Move Archive Log will show the following in a loop

10/08/2014 22:42:00 Step 3 of 5 - Updating shortcuts.
10/08/2014 22:42:00 Entered a sleep state for 30 minutes. Reason: Shortcuts are being updated.
10/08/2014 22:42:00 Stopped Processing

 

Depending on the number of shortcuts in the associated mailbox, it may take a while to complete the update, so the above snippet can be seen several times.

 

Cause

The issue will occur if the Shortcut Processing phase is interrupted while the Shortcuts are being updated within the mailbox by either by a restart of the Archiving Task or the Task Controller.

 

 

Solution

This issue has been addressed in the following release:
 
Enterprise Vault 11.0.0 Cumulative Hotfix 3 Release
http://www.veritas.com/docs/000024104

 
Enterprise Vault 11.0.1 Cumulative Hotfix 1 Release
http://www.veritas.com/docs/000024613
 

Enterprise Vault 12

The following link contains information about Enterprise Vault 12
http://www.veritas.com/docs/000099905

Note: For information on how to obtain Enterprise Vault 12 see: How to obtain the license key and installation download for Veritas products

 

References

Etrack : 3611750

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