Enterprise Vault (EV) archived HTML messages are restored incorrectly as Plain text

Enterprise Vault (EV) archived HTML messages are restored incorrectly as Plain text

Article: 100014056
Last Published: 2015-01-18
Ratings: 0 1
Product(s): Enterprise Vault

Problem

When restoring certain HTML mails from a users mailbox the mail is restored as Plain Text and not HTML, as expected.

Cause

This issue is caused because the archived item is stamped with the incorrect format when it is journaled. If the item has been single instanced then when the same item is archived in the users mailbox it will point to the incorrectly created DVSSP file created by the journal process. Thus when the user restores the item it is restored incorrectly as Plain Text. This issue means the following behaviours will be seen:

1. All Exchange 2013 HTML archived mails restored from the journal archive will be restored as Plain Text.

2. All Exchange 2013 HTML archived mails exported from the journal archive will be restored as Plain Text.

3. All Exchange 2013 HTML archived mails in a users mailbox that point to a SIS Part created by the Exchange 2013 journal process will be restored as Plain Text.

Solution

This issue has been addressed in the following release:

Enterprise Vault 11.0.1 – Release Details
https://www.veritas.com/docs/DOC8024

 


Applies To

The following must be configured for the issue to be created:-

1. Exchange 2013.

2. Journal Archiving.

3. Mailbox Archiving.

4. The Vault Store or Vault Stores containing the journal and mailbox archives must be set to either share within Vault Store or Share within Group.

References

Etrack : 3599768

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