Enterprise Vault Archiving fails when encounters invalid Distribution list or Recipient MAPI attributes.

Enterprise Vault Archiving fails when encounters invalid Distribution list or Recipient MAPI attributes.

Article: 100012941
Last Published: 2015-01-05
Ratings: 1 2
Product(s): Enterprise Vault

Problem

Archiving Task OR Journal Task fails with multiple errors when emails/calendar does not have valid distribution list OR Recipient MAPI attributes. 
 

Error Message

EV~E      Event ID: 3433 Could not build a saveset for the message titled [FW: ABC_Subject] in Mailbox [/o=NextG/ou=First Administrative Group/cn=Recipients/cn=User1], function [CArchivingAgent::PI_BuildSaveset] failed. |Error: 0x80040107 |Description: Unknown error 0x80040107 |

OR

EV~E      Event ID: 3433 Could not build a saveset for the message titled [FW:ABC_Subect] in Mailbox [/O=EJ ORGANIZATION/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=JOURNAL], function [CArchivingAgent::PI_BuildSaveset] failed. Error: 0x80040201

EV~E      Event ID: 3438 Failed to process a message. This message will not be archived and could not be changed back from the
Archive Pending state. This problem can occur when a message has large numbers of recipients or attachments. |Message title: FW: ABC_Subject |Task: Exchange Mailbox Archiving Task for Server1|Mailbox: /o=NextG/ou=First Administrative Group/cn=Recipients/cn=User1|Folder: ?Calendar |Error code: 0x00000000 |

EV:L       {AgentMessageDispenser::ActivateObject} (Exit) Status: [The dispenser was asked to repost the message to be retried later (0xc00408e2)]

EV~W    Event ID: 2270 A queued operation exceeded the retry count and has been discarded|Exchange Mailbox Archiving Task for Server1|Retrieved a [MsgID_ProcessItemExV7 (74)] MSMQ message on queue [Server1\Private$\Enterprise Vault Exchange Mailbox Task for Server1 140320203857 A2], but it's retry count [4] exceeds the maximum retry limit [3]. |

 

V-437-3433
V-437-3438
V-437-2270

Cause

Messages those have a Private Distribution List as a Recipient OR invalid recipients fails to be archive as expected. The processing of the messages fails out when trying to save the SenderRecipientXML to the Saveset.

Workaround

Drag affected messages out of affected user mailbox OR Journal mailbox.

Solution

 
This issue has been addressed in the following release:
 
Enterprise Vault 11.0.1 – Release Details
http://www.veritas.com/docs/000004504
 

 

 

 

References

Etrack : 3438 Etrack : 3533317 Etrack : 3396345 Etrack : 3433 Etrack : 3454879 Etrack : 3468955 Etrack : 3534407 Etrack : 2270

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