EVSPShortcutManager is unable to recall items when the operating system and website language settings are different

EVSPShortcutManager is unable to recall items when the operating system and website language settings are different

Article: 100012366
Last Published: 2015-01-19
Ratings: 0 0
Product(s): Enterprise Vault

Problem

 When the language of the Operating System that the Sharepoint Web Frontend server is installed on is different to the Sharepoint site language that EVSPShortcutManager is running against then EVSPShortcutManager will fail to recall archived items to Sharepoint from Enterprise Vault.

Error Message

 A dtrace of EVSPShortcutManager shows this exception:

(EVSPShortcutManager) <8532> EV-H

{SHORTCUTMANAGEMENT.EN_US} Exception: Column 'Modified By' 

does not exist. It may have been deleted by another user. Info: Diag: 

Type:System.ArgumentException ST:   at 

Microsoft.SharePoint.SPFieldCollection.GetField(String strName, Boolean 

bThrowException)|   at Microsoft.SharePoint.SPListItem.GetValue(String strName, 

Boolean bThrowException)|   at Microsoft.SharePoint.SPListItem.get_Item(String 

fieldName)|   at 

EVSPShortcutManager.ShortcutManagement.ReplaceShortcutWithItem(SPWeb spweb, 

SPFile file, String sVaultID, String sSaveSetID) Inner:None

Solution

This issue has been addressed in the following release:
 
Enterprise Vault 11.0.0 Cumulative Hotfix 2 Release
http://www.veritas.com/docs/000023370

Enterprise Vault 11.0.1 - Release Details
http://www.veritas.com/docs/000004504

References

Etrack : 3457646

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