Enterprise Vault for Domino: embedded attachments in Calendar and Mail item bodies cannot be opened; users are getting 'Note Item not found'

Enterprise Vault for Domino: embedded attachments in Calendar and Mail item bodies cannot be opened; users are getting 'Note Item not found'

Article: 100009442
Last Published: 2013-08-29
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Enterprise Vault for Domino: embedded attachments in Calendar and Mail items bodies cannot be opened from the item preview after having been archived by Enterprise Vault.

Users are getting the error 'Note item not found'

Error Message

Calendar Items: 

 

Mail Items:

 

Errors trying to open the 'embedded attachments'

 

 

Please note that embedded attachments in calendar bodies can be properly opened clicking the hyperlink in the feet of the calendar item, while for mail archived items they are openable after having retrieved the archived items.

Cause

This issue occurs if users, after having added any attachments to the mail or calendar items, have dragged and dropped the attachment(s) within the body; this user action modifies the document properties $FILE changing the 'File Name' to something Lotus Notes hardcoded

 

$FILE property of a 'normal' attachment

 

$FILE property of a 'dragged and dropped' attachment

Solution

This issue is resolved in the following release:

Enterprise Vault 10.0.3 Cumulative Hotfix 2 Release
http://www.veritas.com/docs/000017767

Enterprise Vault 10.0.4 - Release Details
http://www.veritas.com/docs/000003643

 

 

References

Etrack : 3080280 Etrack : 3108469

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