The Enterprise Vault (EV) File System Archiving (FSA) FSAUtility process may return a 'System.OutOfMemoryException' when using the -pm option.

The Enterprise Vault (EV) File System Archiving (FSA) FSAUtility process may return a 'System.OutOfMemoryException' when using the -pm option.

Article: 100008365
Last Published: 2015-02-12
Ratings: 0 0
Product(s): Enterprise Vault

Problem

The FSAUtility -pm option may return this condition when processing a large folder structure of items to migrate.

Error Message

Error: Exception of type 'System.OutOfMemoryException' was thrown.

Event Viewer Log entry
Event Type: Error
Event Source: Enterprise Vault
Event Category: FSAUtility Tool
Event ID: 41296

Description:
FSAUtility placeholder migration operation from source path \\Source.File.Server\g$\folder to destination path \\Target.File.Server\v$\folder completed with errors. The archive point migration failed to complete successfully, or the database update failed.

If archiving occurs on the destination path, the archived data for that path may become split across multiple archives. Try repeating the migration. Do not archive from the destination path until the placeholder migration operation completes successfully.
V-437-41296

Cause

This is due to the FSAUtility process memory usage increasing until it reaches a critical level on the EV server.

Solution

Workaround:

Restart the migration using the same command to continue processing the folder structure from the source server. 

Note:  The process will start at the beginning of the folder structure and verify that the items have been moved to the target server.  This will cause a delay in the migration of non-migrated data until the process reaches the point where the data does not exist on the target server. 


This issue has been addressed in the following release:

Enterprise Vault 10.0.2 - Release Details
https://www.veritas.com/docs/000011057

Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release
https://www.veritas.com/docs/000017769

Enterprise Vault 9.0.5 - Release Details
https://www.veritas.com/docs/000088251

References

Etrack : 41296 Etrack : 2834085 Etrack : 2793753 Etrack : 2834084

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