An Enterprise Vault EVSVR Verify DatabaseLinkages or Complete operation reports Collection records where RefCount greater than TotalCount

An Enterprise Vault EVSVR Verify DatabaseLinkages or Complete operation reports Collection records where RefCount greater than TotalCount

Article: 100007590
Last Published: 2013-07-31
Ratings: 0 0
Product(s): Enterprise Vault

Problem

A collection record which has a RefCount greater than its TotalCount is an indication that a problem exists with the physical Collection record or with the Database records associated with the Collection.  Performing a 'Delete Surplus References' repair operation will perform a Verify 'DatabaseLinkages' prior to performing any repair operations.

Error Message

 Collection file path: \\Server\EVPartition01aa23b4c5678d90$\2010\10-01\0\Collection123456.CAB, Identity: 123456, TotalCount: 200, RefCount: 205

  Collection Reference Count greater than Total Count. Reference: 205, Total: 200

Solution

This issue has been resolved in the following releases:


Enterprise Vault 9.0.4 Cumulative Hotfix 5 Release
http://www.veritas.com/docs/000017769

Enterprise Vault 9.0.5 - Release Details
http://www.veritas.com/docs/000088251

Enterprise Vault 10.0.3 - Release Details
http://www.veritas.com/docs/000017186

References

Etrack : 2599501

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