"Invalid Universal ID" is received by the end user when attempting to retrieve an archived item.

"Invalid Universal ID" is received by the end user when attempting to retrieve an archived item.

Article: 100006374
Last Published: 2014-11-07
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Enterprise Vault 9.0 SP1 introduced new architecture where retrieved archived items are now retrieved to the user's mail file so that they can be viewed in the context of the user's mail file. This architecture can potentially fail in a Domino clustered envrionment if the cluster load balancing results in the message being retrieved to a mail file replica on a cluster node other than the one that the retrieval request was intiated from.

Error Message

Dtrace of nServer may show the following:

590 14:39:28.704 [2676]  (nSERVER) <6160> EV:L CArchiveServerExtensionMgr::DispatchEVCommand - dispatching EV command
591 14:39:28.704 [2676]  (nSERVER) <6160> EV:M AdminOpsManager::IsAdminCommand - result for cmd [EV_RESTOREFROMVAULT]: false
592 14:39:28.704 [2676]  (nSERVER) <6160> EV:L  {SavesetRestoreHelper::DoRestore} (Entry) …
595 14:39:28.704 [2676]  (nSERVER) <6160> EV:M  SavesetRestoreHelper::ReadStringArgument - arg [EV_RESTORESERVERNAME] is [CN=Mail1/O=SYM]
596 14:39:28.704 [2676]  (nSERVER)  <6160> EV:M  SavesetRestoreHelper::ReadStringArgument - arg [EV_RESTOREFILENAME] is [mail\user1.nsf]
597 14:39:28.704 [2676]  (nSERVER)  <6160> EV:M  SavesetRestoreHelper::OpenMailDb - restore server [CN=Mail1/O=SYM], mail file [mail\User1.nsf] …
648 14:39:29.157 [2676]  (nSERVER)  <6160> EV:L    SaveDatabasePath

649 14:39:29.157 [2676]  (nSERVER) <6160> EV:L    SaveDatabasePath: CN=Mail2/O=SYM!!mail\User1.nsf
650 14:39:29.157 [2676]  (nSERVER) <6160> EV:L    Server: CN=Mail2/O=SYM
651 14:39:29.157 [2676]  (nSERVER) <6160> EV:L    File: mail\User1.nsf

 

Solution

This issue has been addressed in the following release:

 
Enterprise Vault 10.0.4 - Release Details
https://www.veritas.com/docs/DOC6317

References

Etrack : 2489394

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