A 'System.OutOfMemoryException' is thrown when attempting to open the properties of a custodian

A 'System.OutOfMemoryException' is thrown when attempting to open the properties of a custodian

Article: 100005732
Last Published: 2014-12-18
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Selecting an individual in the Custodians web page, the message 'System.outOfmemoryException' appears after a few minutes.

Error Message

An error has occured when initializing the Attribute. System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.

Cause

When an individual is selected in the Custodians web page, a full list of Exchange attributes are cached on the Discovery Accelerator Server. If the total quantity of attributes exceed the memory limitations of the Discovery Accelerator Server, an out of memory condition occurs. Resources in every environment will change the quantity needed to force the Out of memory condition, but the condition is more apt to appear when the quantity of attributes is in the hundreds of thousands.

 

Solution

This issue has been addressed as part of the following release:


Enterprise Vault 9.0.3 - Release Details
http://www.veritas.com/docs/000011053

Enterprise Vault 10.0.1 - Release Details
http://www.veritas.com/docs/000011056

References

Etrack : 2318752

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