Enterprise Vault Client install incorrectly detects Outlook 2010 when Outlook 2007 is installed.

Enterprise Vault Client install incorrectly detects Outlook 2010 when Outlook 2007 is installed.

Article: 100005629
Last Published: 2014-08-19
Ratings: 0 0
Product(s): Enterprise Vault

Problem

Enterprise Vault Client install incorrectly detects Outlook 2010 when Outlook 2007 is installed.

Error Message

Outlook 2010 or later is installed on this computer. You must install the Enterprise Vault HTTP-Only Outlook Add-In.

Cause

When Microsoft Project 2010 and Microsoft Office 2007 are installed on the same machine, the Bitness  registry key shows:
 

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\14.0\Outlook

14.0 is for Outlook 2010, not Outlook 2007.

The installation fails when reading the registry key as the version is incorrect.

Solution

This issue has been resolved in the following release:

Enterprise Vault 9.0.3

Enterprise Vault 10.0.1
The Full (DCOM) client is no longer available with 10.0.1.  The Lite (HTTP, Downloadable) client will be the only Outlook Add-in.

Workarounds:


Option 1.
1.  Uninstall Project 2010
2.  Install the Enterprise Vault ADD-In.
3.  Reinstall Project 2010.


Option 2.
1.  Back up the Bitness registry key: HKEY_LOCAL_MACHINESoftwareMicrosoftOffice14.0Outlook
2.  Delete the Bitness registry key.
3.  Install the Enterprise Vault ADD-In.
4.  Restore the Bitness registry key.


References

JIRA : null Etrack : 2316307

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