When running Storage Expiry in Report Mode, shortcuts that have passed their retention period may be deleted the next time the archive task runs.

When running Storage Expiry in Report Mode, shortcuts that have passed their retention period may be deleted the next time the archive task runs.

Article: 100005356
Last Published: 2013-08-29
Ratings: 0 0
Product(s): Enterprise Vault

Problem

When running Storage Expiry in Report Mode, shortcuts that have passed their retention period may be deleted the next time the archive task runs.

Cause

This will occur if the following conditions are met:

1.  Process Vault Stores on the Storage Expiry tab is set to Scheduled Times (whether a schedule is configured or not).

2.  The shortcuts have passed their retention period.

Solution

Workaround:

In order to run Storage Expiry to run in Report Mode and not have shortcuts delete, Process Vault Stores on the Storage Expiry tab must be set to Never.

 

Note: A restart of the EV Admin Service needs to be done after making the change.

 

 

Veritas Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Veritas Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Veritas Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see   https://www.veritas.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 


References

Etrack : 1789370

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