Updates, Patches and Late Breaking News for Enterprise Vault 10.0

Updates, Patches and Late Breaking News for Enterprise Vault 10.0

Article: 100003265
Last Published: 2017-10-19
Ratings: 0 0
Product(s): Enterprise Vault


Enterprise Vault 10.0.4 is now available!

Veritas Corporation updates this article as new customer-related information pertaining to 10.0 becomes available. Veritas recommends that you frequently check this article for updates or subscribe to receive updates to this article.

Note: While all information (known issues, hotfixes) is listed it does not mean every issue applies to every environment. Please read the details of the issue if you feel it applies to your specific situation for complete information and suggested actions.


Veritas recommends that you frequently check this article for updates or Subscribe to receive email notification each time this article is updated.

Software Alerts

Enterprise Vault Article
Security Advisory: Enterprise Vault Unquoted Search Path File Collector / FilePlaceHolder services TECH204135
Security Advisory: Enterprise Vault Updates Oracle Outside Module for Multiple Issues AL1255
Security Advisor: Enterprise Vault Update for Oracle Outside In Module AL1165


Enterprise Vault for File System Archiving Article
Data loss can occur when the Enterprise Vault File System Archiving Agent has been upgraded from Enterprise Vault version 9.0.x to 10.0.x, or version 10.0.0 to 10.0.1 AL1325


Known Issues Existing in 10.0:
Veritas Corporation has acknowledged that the below-mentioned issues are present in the version of the product EV 10.0. Veritas Corporation is committed to product quality and satisfied customers. Please refer to the documents listed below for additional information.

Enterprise Vault Article
'IVMetaDataSync' returns a count of search collections as '-1' thus Indexing meta data synch never completes. 000024774
Event ID 7110 can occur during SIS Part validation after sparse file collections has extracted items from CAB files for re-collection. 000021462
EVDuplicateCleaner.exe might fail with the error "ERROR: Timeout expired" 000021952


Enterprise Vault for Microsoft Exchange Article
Orphaned Dumpster items can prevent EVSVR Repair ItemCounts operation from processing correctly. 000024848
Cross Saveset-collection partition causing the archived content to be inaccessible.. 000024891
'Event ID 7110 may be logged if an archive export PST is imported into a new archive. 000024803
Enterprise Vault (EV) Vault Cache Synchronization fails for all users when the EV server is running with a Turkish language setting 000024493
Post processing may fail for Custom Recurring Calendar items with error 0x8004010f (MAPI_E_NOT_FOUND) 000024557
A Move Archive process may not complete because the Shortcut Processing phase stays in Running mode 000023752
Only one archiving pass is being performed on certain Enterprise Vault (EV) enabled users 000023864
Customized filter settings are unexpectedly removed from the Deleted Items folder of mailboxes on Exchange 2013 000023184
Enterprise Vault PST Migration may cause the Vault Admin Console to hang 000022752
Unable to list the contents of the whole archive. Contact your administrator. 000022729
Enterprise Vault Archiving fails when encounters invalid Distribution list or Recipient MAPI attributes 000022080
StorageOnlineOPNS Fails to Stop/Start: The RPC server is unavailable. (0x800706ba) 000021919
 No new items are added to one of more index volumes on an EV server. An error indicating that the index volume is Throttling is logged in the dtrace. 000022037
EVSVR DirectoryArchives Repair cannot move savesets from duplicate to existing/recreated ArchiveFolders with 10,000 items or more. 000021271
A Reporting role is not synchronized to Reporting Services if a security group is added to this role 000021352
PDF attachments to signed emails (IPM.Note.SMIME.MultipartSigned) cannot be opened from a Centera partition 000020814
Additional file types added to the Enterprise Vault (EV) registry value 'ExcludedFileTypesFromConversion' are reset. 000020482
Mail Items with attachments that have an RMS policy applied to them do not display correctly when opened 000020459
An EVSVR DirectoryArchives Repair operation fails to recreate an ArchiveFolder is a DVS file is missing 000020133
Searching across Enterprise Vault (EV) 32 bit indexes fails when searching across EV servers 000019887
Large items, that are not replaced with an EV shortcut when archived, may be re-archived multiple times. 000019924
An unsupported Microsoft Outlook version has been detected 000019692
Unable to maunally archive emails in Outlook Web Access 2010 (OWA) using Internet Explorer 10 in Compatibility Mode. 000019574
An EVSVR DirectoryArchives Repair operation can generate "Error deleting surplus Vault record" errors 000019257
DeleteEmptyFolders can delete the deleted items folder not recreated properly by Virtual Vault 000018971
Certain Archived Items have Incorrect ArchivedDate and IDCheckSumHigh within Saveset Table 000018741
Shortcuts cannot be replied to or forwarded in Outlook 2010/2013 Enterprise Vault is unavailable. 000018704
Public folder restores and/or archiving intermittently stop working until EV services are restarted or the server is rebooted 000087353
Vault Cache sync fails due to "An invalid character was found in text content" 000012309
Mail messages are malformed when retrieved using Mobile Search if they exceed PageContentSize 000087633
The size of the Centera Staging Area may grow when Device Level Sharing is not turned on 000076592
An EVSVR DirectoryArchives Repair operation may not fully repair an Archive if it is wrongly believed that some folders are empty 000087471
The Indexing Collection-Service and Crawler-Service processes high Virtual Memory usage 000095016
EV client creates MDC files for each additional enabled mailbox end users have access to even 000087184
When moving items between mailboxes without Owner permissions applied, Outlook may exit unexpectedly 000076572
Violation of PRIMARY KEY constraint 'PK__#'. Cannot insert duplicate key in object 'dbo.@SavesetIDsAndTranIDs' 000086975
Event ID 41352: Index Volumes Processor - Indexing engine unreachable 000015717
Outlook 2010 hangs when loading the Enterprise Vault (EV) Add-In 000081304
Archiving may return a 6882 error when attempting to index very large files. 000016908
Items stored on Hitachi Content Platform cannot be retrieved by StorageCrawler for indexing 000085951
Items recently deleted prior to closing an Archive will not be removed from the Vault Store JournalDelete table. 000085764
Exchange Organization named in double byte characters causes mailboxes not to be listed in the Enable Mailbox wizard 000085735
EVIndexing Service fails Event ID: 41369 Error occured while synchronizing Indexing Engine metadata for Index volume 000015051
Outlook Add-in enables deletion of Special Folders from delegated mailboxes 000094729
IPM.Schedule.Meeting.* messages are archived multiple times by the Journal Task 000084559
The Upgrade of 32bit Indexes to 64 bit Indexes Causes EVIndexVolumesProcessor.exe to Crash 000084639
Unable to complete the retrieval request on complex message. 000083951
Export Archive Wizard aborts when it encounters a problematic saveset.  000015943
Certain file type extensions with in a .zip file are not searchable. 000015917
EVSVR Verify DatabaseLinkages or Complete operation reports records RefCount greater than TotalCount 000015436
Some items fail to index with 'Object reference not set to an instance of an object' 000015310
Searches failing with error "Input string was not in a correct format" 000014489
Deleting a Public Folder Favorite from Outlook 2010 may attempt to delete the archived items within the folder 000014164
EV10 Deployment Scanner (SQL DB free disk requirement check) does not consider use of the mount point 000013936
Event ID 13360 is returned for some items when storing to a Hitachi storage device. 000013942
Client add-on logging for Virtual Vault does not currently provide details as to the reason why it may be in a Read Only state. 000013558
Clients may experience crashes of SearchProtocolHost.exe 000013706
Items archived from an Exchange managed folder may not have correct retention category applied 000083707
Items exist in the Vault Store database, but the associated Archive or ArchiveFolder entry is missing 000013275
MAC OS 10.6.4 and Outlook 2011 is unable to manually archive by folder 000083518
Event ID 6621 error can be continuously logged in the Event Log if the EV Server is in Backup Mode 000083740
Mailbox Archive task custom filtering fails 10 consecutive items invalid Author Properties 000083643
"View_Vault_Unreferenced" causes excessive SQL Blocking 000083315
Enterprise Vault Full Outlook Add-In (DCOM) does not honor policy settings to show or hide 'Enterprise Vault' 000082415
Copying a calendar item shared calendar may cause delays with the Enterprise Vault Add-in 000082398
Unable to delete items using the “Delete” key when “Disconnected Mode” in Outlook. 000081950
Enterprise Vault Client install incorrectly detects Outlook 2010 when Outlook 2007 is installed. 000012650


Enterprise Vault for File System Archiving Article
Violation of File Blocking Rules do not trigger notifications and files are not quarantined 000023875
Enterprise Vault (EV) FSAUtility Placeholder Migration fails with "Failed to idetify CurrentRootFolder" 000023397
Enterprise vault archiving may fails to index large FSA items stored in Centera Storage and returns timeout error 000021873
Browser Search fails to search SubFolders of a selected folder when the archive has a large number of folders 000019730
New Partition wizard cannot enumerate additional Windows partitions 000076595
Errors retrieving multiple placeholders from VNX 000087232
Clustered File Server unresponsive in hung state following large number FSA Placeholder recalls. 000086354
EvNetAppPhSvr.exe restarts unexpectedly 000076540
The Enterprise Vault (EV) File System Archiving (FSA) FSAUtility process may return a 'System.OutOfMemoryException' when using the -pm option. 000016539
FSA Shortcut Deletion doesn't occur during Shortcut Deletion schedule period 000085836
File System Archiving does not process the folder structure in alpha-numerical order on Celerra 000084576 
Unable to search the content of Enterprise Vault (EV) File System Archiving (FSA) files that are 1K in size and contain an umlaut character in the content. 000014139 
Enterprise Vault (EV) File System Archiving (FSA) FileScreenFilter driver cluster failover hang. 000083862


Enterprise Vault for Lotus Domino Article
 Event ID 41162 'Failed to determine Directory Assistance configuration' 000025704
Enterprise Vault Provisioning or Archiving task fails - Event ID 41050 'Unable to initialize Names and Address Book session for Domino server' 000025568
'Event ID 41163 Error: Could not load file or assembly EVManagedLibrary.dll. 000024785
In rare circumstances Domino delivery reports archived by Enterprise Vault prior to EV 8.0 cannot be opened from Compliance and Discovery Accelerator 000023849
Enterprise Vault for Domino: Store and Cancel buttons do not work for Lotus Notes / IBM Notes installed on MAC OS X 000021780
NSF Import fails with 'Domino Server is unavailable' if the target user's mailbox has been deleted 000018586
Enterprise Vault for Domino: from Lotus Notes it is not possible to the see content of "display / conversation" when retrieving EV archived items 000018116
Enterprise Vault for Domino: embedded attachments in Calendar and Mail item bodies cannot be opened; users are getting 'Note Item not found' 000017889
Enterprise Vault for Domino: "from DWA/iNotes clicking the 'Delete All' button in the junk folder does not delete items as expected" 000095051
Enterprise Vault for Domino: "from DWA/iNotes unable to properly forward or reply archived emails containing attachments with CJK characters" 000076601
Enterprise Vault for Domino, users are getting 'Notes error: Unknown OS error' and 'Module: EVLAUNCHDOCUMENT, Line: 76' retrieving archived emails from someone else Domino mailbox 000095011
Enterprise Vault for Domino, encrypted emails cannot be opened from DWA/iNotes 000076594
Enterprise Vault for Domino: "Unable to properly forward multiple items (archived or not) if EV template is in use" 000076546
Lotus Notes Client loses access to archived items when a Mailbox is opened within Notes that is associated to a different Enterprise Vault Site 000015439
Domino Vault Cache temporary databases EVR_*.nsf could build up the EVDG folder Data\EV and they are not removed after their usage 000085216
Duplicate Enterprise Vault hidden views could be created in Domino Mailboxes provisioned by Enterprise Vault 000076518
Event ID 41206 - Error: Illegal SMTP address: invalid.smtpaddress@ 000084937
Mail-in Databases that are a member of a Domino Directory group have an alias fail to provision. 000015283
When attempting to delete a shortcut within Domino Web Access the 'Ask User' behavior is utilized regardless of the ‘Shortcut Deletion’ setting in the Lotus Domino Desktop Policy TECH170053
Enterprise Vault Domino Provisioning does not find Mail-In databases that are part of a Domino Group that is targeted for Provisioning 000013621
Lotus Domino Archiving task repeatedly archives message when mailbox policy does not create shortcuts / delete original AND item is in a Domino Retention Plan 'ARCHIVENOW' folder. TECH168028

Enterprise Vault for Microsoft SharePoint Article
Enterprise Vault (EV) SharePoint archiving can return an error in XML document if there is an invalid character found. 000021465
EVSPShortcutManager is unable to recall items when the operating system and website language settings are different 000021417
Custom site layouts in Sharepoint may not display correctly for users with Read permissions on the site 000020936
When using EVSPShortcutManager to recall shortcuts every library in the Web Application fails with 'InsufficientPermissions (-10010)' 000018390
Enterprise Vault (EV) is unable to archive SharePoint files if the url is blank. 000087773
SharePoint archiving rules that include MetaData ‘Date’ criteria are not taken into account checking whether to archive a SharePoint library for eligible items causing less than expected to be archived 000013225
The ‘Show archived versions for this document’ link in SharePoint is not accurately displaying the archived versions of the document when the Archive has more than one Index Volume 000012871


Enterprise Vault Compliance Accelerator Article
 Resubmitted Accelerator Searches using less than 100 percent Sampling return unexpected results Under Investigation
Compliance Accelerator Reviewer Activity Detail Report fails with error: Query execution failed for dataset 'CustomerDataset' 000024496
Putting more than one consecutive question mark wild card in an email address in the To\From field prevents the search from being rejected or the search criteria viewed. 000086805
Folder Delete permission through Monitored Employee Group assignment do not revoke properly when an individual is removed from the AD Group. 000016534
Unable to run CA searches Subject and / or Content after upgrade Compliance Accelerator 10.0.0 000085967
Synchronization error appears in the General tab of Veritas Enterprise Vault (EV) Compliance Accelerator (CA) Employee Groups. 000085043


Enterprise Vault Discovery Accelerator Article
Custodian Manager's AD Synchronization never completes in an environment with multiple or very large Active Directory domains.  000076593
Event ID 13360, "Arithmetic overflow occurred", error thrown attempting to apply Legal Holds in Veritas Enterprise Vault (EV) Discovery Accelerator (DA). 000084685
ADSynchronization process appears to never finish TECH156481
A 'System.OutOfMemoryException' when attempting to open the properties of a custodian 000012809
While searching on a large quantity of Index Volumes, the performance is extremely slow causing the User Interface to become unresponsive 000012794


Enterprise Vault Discovery Collector Article
Enterprise Vault Discovery Collector (EVDC) susceptibility to vulnerability CVE-2011-3192 TECH181507


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