VCenter backup fails with error 'V-79-57344-3883 - Backup and restore operations for Lotus Domino are not supported by this version of Backup Exec'

Problem 

Attempting to back up VMWare virtual machines via selection under VCenter results in job failure.  

Error Message

V-79-57344-3883 - Backup and restore operations for Lotus Domino are not supported by this version of Backup Exec.

Backup- VMVCB::
V-79-57344-3844 - The Backup Exec server could not connect to the remote computer.  Ensure that a Backup Exec agent is installed and running on the remote computer.  If a Backup Exec agent is installed, ensure that it is the correct version.

Remote Agent not detected on VMVCB::\\vcsa.domain.com\VCGuestVm\(DC)MAIN_Datacenter(DC)\vm\Servers\VM01.

V-79-57344-3844 - The Backup Exec server could not connect to the remote computer.  Ensure that a Backup Exec agent is installed and running on the remote computer.  If a Backup Exec agent is installed, ensure that it is the correct version.

Remote Agent not detected on VMVCB::\\vcsa.domain.com\VCGuestVm\(DC)MAIN_Datacenter(DC)\vm\Servers\VM02.

V-79-57344-3844 - The Backup Exec server could not connect to the remote computer.  Ensure that a Backup Exec agent is installed and running on the remote computer.  If a Backup Exec agent is installed, ensure that it is the correct version.

Remote Agent not detected on VMVCB::\\vcsa.domain.com\VCGuestVm\(DC)MAIN_Datacenter(DC)\vm\Servers\VM03.

Cause

The Agent for Windows Servers on the Backup Exec server (RAWS) is misidentifying the resource type and instead of connecting to the VCenter server to back up the VM resources, they're identified as Lotus Domino which is incorrect and no longer supported.

The source of the issue is seen in a debug log from the Backup Exec server during backup:

Backup Exec SGMON Debug Utility (bengine)

BENGINE:   | ---Resource VMVCB::\\vcsa.dom.com\VCGuestVm\(DC)MAIN_Datacenter(DC)\vm\Servers\VM01 | VM01 (p-00000208F54F7DC0, tp-41, subtp-6, osid-37, osver-0, bsd-flags = 0xc) ---

Note that osid-37 shows up where 37 is the id for Lotus Domino Resource and it should be 76 which is for VMWare resources.

Solution

Workaround

Instead of selecting virtual machine resources beneath VCenter, the ESXi host(s) may be added to the Backup and Restore view within Backup Exec and the VMs selected for backup under the ESXi host.

A supported hotfix has been made available for this issue. Please contact  Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.

The Product Engineering Team currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please note that we as a company reserve the right to remove any fix from the targeted release if it does not pass quality assurance tests. Our plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Sales representative or the Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.