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An upgrade of Enterprise Vault fails when SQL Mirroring is enabled on the Enterprise Vault databases.
Problem
When attempting to upgrade Enterprise Vault (EV), the database upgrade fails when the databases are mirrored using SQL Mirroring. If applicable, an attempt to upgrade Compliance Accelerator (CA) or Discovery Accelerator (DA) Customer databases that have been mirrored using SQL Mirroring fails.
Error Message
An error occurred attempting to update the Directory database.
Reason: <0x80040e14>
Reference: CFDDBU/idsun
A dtrace of the DirectoryService shows the following line, which can also be found in the Event logs:
(DirectoryService) <5300> EV~E Event ID: 8557 An error occurred attempting to update the Directory database. | |Reason: <0x80040e14> |Reference: CFDDBU/idsun | | |
(DirectoryService) <5300> EV~I Event ID: 8193 The Directory Service has stopped.
Compliance Accelerator and Discovery Accelerator error:
the database cannot enter requested single-user mode
V-437-8193
V-437-8557
Cause
EV
This error can be returned if database mirroring is being used in SQL. The will cause the upgrade process to fail when attempting to update the EnterpriseVaultDirectory database.
CA/DA
SQL Mirroring removes the ability to place the database into single-user mode. Therefore, an upgrade routine that requests single-user mode will fail.
Solution
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.