Unable to edit Users in eDiscovery Platform

Problem

Editing a user in eDiscovery Platform(eDP) via the System -> Users tab will result in an error message:



Selecting either option will not allow the user to be saved.  Cancelling is the only option.

Creation of a new user works, but the same error message will appear when attempting to edit that user at a later time. 

Error Message

Enterprise user USERNAME not found in LDAP
How do you want Clearwell to handle this user?
* Convert the user to a Local Clearwell user
* Create a new user that links to an LDAP account

Solution

1. Open System
2. Select Support Features
3. Select Property Browser
4. In the Pattern to match field enter *ldap*
5. Select Submit
6. The display should be similar to these:

7. Check for the property esa.ldap.userSearch.  Save the existing entry in a safe place.  ***Important***:  This setting will need to be be added back in step 10 or else LDAP authentication will no longer work.
8. Clear *ldap* from Pattern to match.
9. In Name of property to change put: esa.ldap.userSearch
10. In New value (leave blank to remove) put:  (&(sAMAccountName={0})(objectclass=user)) or if different the value saved from step 7.
11. Put a check in Confirm change. Are you sure?*
12. Click Submit.
13. Retry to edit the user.

B. Verify that the account in question has an email address associated with it in Active Directory.  It will not allow you to edit it as an Enterprise User without one.