Unable to open archived items via Archive Explorer or Enterprise Vault search. Error message: 'Revocation information for the security certificate for this site is not available'.
Problem
When accessing archived items using Enterprise Vault Search or Archive Explorer, the following error message is generated in the banner of the message: Revocation information for the security certificate for this site is not available.
Error Message
[Error in Archive Explorer or Enterprise Vault Search]
There was an error loading this item -- some functionality may not be available.
When clicking on the banner the following Pop Up appears:
When you proceed by answering yes, you will be either prompted for a login or immediately see the following Pop Up:
Could not show this item.
Please try again; if it still fails, contact your Enterprise Vault administrator.
[Client Trace]
A MAPI error will be generated in the client trace log.
~CDownloadSTA::DoDownload: 0x80072F19
(0x80072F9 = ERROR_INTERNET_SEC_CERT_REV_FAILED)
Cause
When opening un-archived messages from Outlook, Outlook items open OK, but archived items fail due to a certificate of authority revocation issue. Since the Enterprise Vault archives are opening through Outlook, Enterprise Vault is depending on Outlook to check security. When proceeding from the login prompt, the item is opened. This is because the access is being accomplished using "HTTP" only.
Solution
Option 1
Ensure that the revocation information for the security certificate for the front end server is available outside the internal domain.
Option 2
Uncheck the Check for server certificate revocation and Check for publisher's certification revocation options in Internet Explorer:
- Click on Tools.
- Select Internet Options.
- Click on the Advanced tab.
- Scroll down to the Security section.
- Uncheck Check for server certificate revocation and Check for publisher's certification revocation.
Note: This is unsecure and, in Internet Explorer 7, the Check for server certificate revocation does not remain unchecked.
Option 3
Instead of using a local Certificate of Authority, purchase a Public Certificate of Authority that can be available outside the internal domain.
In none of the above options resolve the issue, contact Veritas Support Services for assistance.
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.