Backup Exec SMTP email notifications fail: Notify Return Code:800e0009, batch:3

Problem

 Backup Exec (BE) SMTP email notifications fail with this error recorded in SGMON:   Notify Return Code:800e0009, batch:3

Error Message

 Notify Return Code:800e0009, batch:3

Cause

 Improper configuration of Notifications, when SMTP Authentication is enabled

Solution

BE 2010 SOLUTION:

1. From the BE 2010 console menu:  Tools --> Email and Page Notifications
2. If SMTP Authentication is enabled; ensure that SMTP server login is the UserName and not the email address.
   1.   IE:   Change  backup.exec@domain.loc   to    backup.exec
3. Click OK
   

BE 2012 SOLUTION:

1. From the BE 2012 console:  Click the Backup Exec button and Select Configure Email and Text Messages
2. If Email Authentication is enabled:  Ensure Sender user name is the UserName and not the email address
   1.   IE:   Change  backup.exec@domain.loc   to    backup.exec
3. Click OK
   

Applies To

Backup Exec 2010 

Backup Exec 2012