Catalog backup on a Master Server can hang indefinitely

Problem

Performing a catalog backup on a Master Server, either by policy or manually, can hang indefinitely.

The last line in the detailed status is:

Info bpdbm (pid=1234) staging <databasenme> backup to <StagingLocation>

No files are created in the staging folder.

Error Message

The nbdb log on the Master will show a last line that reads:

Windows:

01:02:03.410 [1234.4578] <4> backup_dbspaces: Executing: backup database directory 'C:\Program Files\Veritas\NetBackupDB\staging' wait before start with checkpoint log no copy transaction log truncate

UNIX/Linux:

01:02:03.040 [12345] <4> backup_dbspaces: Executing:  backup database directory '/usr/openv/db/staging' wait before start with checkpoint log no copy transaction log truncate;

Cause

If there is a NetBackup process that is not starting normally, the failing process can cause the catalog backup to halt while the process tries to start.

Solution

Restart NetBackup Services.

Windows:

1. Shut down NetBackup with command: install_path\NetBackup\bin\bpdown -f -v
2. Verify services stopped with command: install_path\NetBackup\bin\bpps
3. Restart NetBackup with command: install_path\NetBackup\bin\bpup -f -v

UNIX/Linux:

1. Shut down NetBackup with command: /usr/openv/netbackup/bin/goodies/netbackup stop
2. Verify services stopped with command: /usr/openv/netbackup/bin/bpps -x
3. Restart NetBackup with command: /usr/openv/netbackup/bin/goodies/netbackup start

You can verify that the process is now working using:

Windows:

• Test NBDB online backup with command: install_path\NetBackup\bin\nbdb_backup -dbn database_name -online destination_directory

UNIX/Linux:

• Test NBDB backup with command: /usr/openv/db/bin/nbdb_backup -dbn database_name -online destination_directory

Note: Files will be visible in the target destination_directory.