An active job when cancelled may take time to cancel and show in cancel pending status

Article: 100023121
Last Published: 2020-03-11
Ratings: 1 4
Product(s): Backup Exec

Problem

An active job when cancelled may take time to cancel and show in cancel pending status

Cause

Normally an active job will cancel in few minutes. Only in situation where the backup itself has run into a problem and not responding would a job take a long time to cancel.

Note that the time taken to cancel a running job varies depends on the resources involved.  The cancelled job can possibly stay in "Cancel Pending" until the activities timeout before the job terminated completely.

The below are possible reason for delay in Job Cancellation -

  • 3rd Party process/program/application not responding which in turn causes delay in backup exec to process job termination.
  • Backup process stuck due to unknown reason.  Process debug can be captured to investigate this issue.
     

 

Solution

 

Upgrade to the latest available Backup Exec version and update the remote agents. If the issue about job cancellation persist then open a support case to investigate the problem.

WARNING

  • Job needs to be canceled manually.
  • This method will cancel ALL jobs that are currently running.


STEPS:

In the Backup Exec Console :

1. Click on "Tools" > " Backup Exec Services" to open the servicesmgr.exe.
2. Click on "Restart all services" (In most cases, this process will get to the bengine service and appear hung).
3. Open "Windows Task Manager" and click on the "Details" tab.
4. Enable "Show Processes from all users".
5. Click on the "Name" column to sort alphabetically.
6. Locate and highlight the following processes.

  • Pvlsvr.exe (Backup Exec device and media service).
  • Bengine.exe (Backup Exec job engine service).
  • Beremote.exe (Backup Exec Remote Agent for Windows Server service).

7.Right Click on the above services in order and click on "End Process Tree" to terminate this process.

8.Close the task manager and return to the services manager.

9.After the services are terminated in Window,

10."Restart all services" process in the services manager should continue and complete.

Once this has completed, Open Backup Exec console and the backup job that was hung will no longer show in the active jobs.

Check the Job history below. The canceled job will be displayed with the Error RPC services were restarted by user. No action required.

 

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