Enterprise Vault PST Migration Fails with events 6469, 6609, and 6988

Article: 100018138
Last Published: 2020-04-15
Ratings: 4 1
Product(s): Enterprise Vault

Problem

Enterprise Vault PST Migration fails, and generates events 6469, 6609, and 6988 when migrating a American National Standards Institute (ANSI) format .pst file greater than 1.5 GB

Error Message

Event Type: Error 
Event Source: Enterprise Vault 
Event Category: Migrator Server 
Event ID: 6469 
Description: An exception has occurred. 
[Internal reference CMigrator::StartWorking/ce] 
 
V-437-6469
 

Event Type: Error 
Event Source: Enterprise Vault 
Event Category: Migrator Server 
Event ID: 6609 
Description: PST file access error occurred 
PST file: <PST file path> 
Account: <account performing migration> 
Reference: SUP/CFE 
 
V-437-6609
  
Event Type: Error 
Event Source: Enterprise Vault 
Event Category: Migrator Server 
Event ID: 6988 
Description: 
A PST failed to migrate because it is too full to process.  Split the PST and attempt to migrate in two parts
 
V-437-6988
 

Cause

In Outlook 2002 and earlier, the .pst files are in the American National Standards Institute (ANSI) format, and the overall size has a limit of 2 gigabytes (GB).  You can only store 1.5 GB of data in an ANSI format PST file as exceeding this limit can cause corruption.

Solution

 
Convert a non-Unicode data file (.pst) to a Unicode data file (.pst)
 
Note: There is no automatic way of converting a Microsoft Outlook 97-2002 Personal Folders file (.pst) to a Unicode-capable Microsoft Outlook Personal Folders file (.pst) file. The easiest way to convert a non-Unicode .pst file is to create a new data file in the Microsoft Outlook Personal Folders file (.pst) format that supports Unicode and then import items from the old data file to the new Microsoft Outlook Personal Folders file (.pst).
 
Create a new data file:
 

For Outlook for Office 365, Outlook 2019, 2016, 2013, or 2010 please see the following link:

https://support.office.com/en-us/article/create-an-outlook-data-file-pst-to-save-your-information-17a13ca2-df52-48e8-b933-4c84c2aabe7c

 

 
The name of the folder associated with the data file appears in the Folder List. To view the Folder List, on the Go menu, click Folder List. By default, the folder will be called Personal Folders.
 
Import items to the new data file:
 
1. On the File menu, click Import and Export.
 
2. Click Import from another program or file, and then click Next.
 
3. Click Personal Folder File (.pst), and then click Next.
 
4. In the File to import box, specify the path and file name of the old non-Unicode Microsoft Outlook 97-2002 Personal Folders File (.pst) file you want to import and click Next.
 
5. Select Import items into the same folder in: and select the name of your new Unicode Personal Folders File (.pst).
 
6. Follow the remaining instructions in the Import and Export Wizard.
 

 

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