Problem
STATUS CODE: 23 "Socket Read Failed" occurs when attempting to do a user-directed restore.
Error Message
Socket Read Failed (23) - NetBackup Error
Timed out waiting for acknowledgement.
The restore may or may not have initiated.
Check the status of the NetBackup Client Service;
it must be running in order to start a restore.
The server returned error code 23, more information can be
found in the NetBackup Troubleshooting Guide.
Cause
Overview:
STATUS CODE: 23 "Socket Read Failed" occurs when attempting to do a user-directed backup or restore.
Troubleshooting:
This sort of behavior can be seen when there is a latency in the network connection between the client and the master server. It can also be seen if the backup set in question contains a very high file count, as in excess of 1 million files. The status 23 may appear in the activity monitor, or it may appear as a pop up error on the client (Figure1).
Figure 1: A status 23 condition is seen
Solution