NetBackup for Lotus Notes database agent backup finished with Status Code 1; error "WIN32 1: Incorrect function" is seen in the Job Details

Article: 100016204
Last Published: 2020-12-04
Ratings: 5 0
Product(s): NetBackup

Problem

NetBackup for Lotus Notes database agent backup finished with Status Code 1; error "WIN32 1: Unknown error" is seen in the Job Details

 

Error Message

From verbose client bpbkar log  
    <Install_Path>\Veritas\NetBackup\logs\bpbkar\*
    
  <2> v_NSFBackupGetChangeInfoSize(): INF - Exiting, status:0x3810.
<16> NBLN_ChgInfoBackupOpen(): ERR - NSFBackupGetChangeInfoSize() Failed:0x3810:Backup terminated due to timeout
  <4> NBLN_GetLastError(): INF - <Exit> (Error code:1)
<16> lotus_access::V_Read: ERR - NBLN_ChgInfoBackupOpen() failed:1
  <2> tar_base::V_vTarMsgW: ERR - failure reading file: Lotus Notes:\<Path>\<file> (WIN32 1: Unknown error)
<16> NBLN_DbBackupClose(): ERR - NSFBackupEnd() Failed:0x3810:Backup terminated due to timeout
  <2> tar_base::V_vTarMsgW: INF - EXIT STATUS 1: the requested operation was partially successful

 

Solution

Change the IBM Lotus Domino Server timeout setting called BACKUP_TIMEOUT located in the Domino server's notes.ini file.  
The notes.ini file may be hidden which will require a change to the windows folder view options
C:\Program Files\IBM\Lotus\Notes\notes.ini 
or C:\Program Files\IBM\Lotus\Notes\Data\notes.ini

BACKUP_TIMEOUT=[number of minutes allowed for backup] 
When the backup of a (usually larger) database exceeds the default BACKUP_TIMEOUT setting of 15 minutes, the Lotus C API will return the error and cause the database to be skipped.

Alternatively, the timeout setting may be disabled by adding the following variable to the Domino server's notes.ini file:
BACKUP_NO_TIMEOUT=1 

Notes:
There exists a potential danger that disabling the timeout will result in Domino resources being consumed to the extent that the Domino server could crash during the backup.
The Domino Server service must be restarted in order for the changes to the notes.ini file to take effect.
For more information concerning the Domino Server configuration, refer to the Lotus Domino Server documentation, or contact IBM Lotus Support.
Please refer to the NetBackup Database Agent Compatibility matrix for supported platforms.
 

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References

JIRA : STESC-5343

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