Enterprise Vault (EV) archived items return a blank body when restored to the mailbox

Problem

When restoring HTML items back to the user mailbox the body of the e-mail is lost and the e-mail body is shown as blank. Retrieving the same item works fine.

This issue has been seen on Exchange 2010 only.

Error Message

No errors are generated.

Solution

This issue has been addressed in the following releases:
 
Enterprise Vault 11.0.1 Cumulative Hotfix 2 Release
https://www.veritas.com/docs/000025301

Enterprise Vault 12
 
The following link contains information about Enterprise Vault 12
https://www.veritas.com/docs/000099905
 
Note: For information on how to obtain Enterprise Vault 12 see: How to obtain the license key and installation download for Veritas products


 

Etrack : 3734747