Instant Recovery of a Virtual Machine failing with a Status 5.

Problem

Instant Recovery command:
c:\Program Files\Veritas\NetBackup\bin>nbrestorevm -vmw -ir_activate -C SQL12 -temp_location Storage2 -vmproxy backup02 -vmpo
Restore image time = 06/03/14 18:01:51
VM restore request returned with status = 0

Activity Monitor:
6/4/2014 10:44:26 AM - begin
6/4/2014 10:44:26 AM - Info bprd(pid=696) Waiting for Instant Recovery job to end
6/4/2014 10:44:26 AM - Info bprd(pid=696) Starting to export a backup image on the media server backup02.fuzzy.local
6/4/2014 10:44:28 AM - Info bprd(pid=696) Backup image has been successfully exported on the media server backup02.fuzzy.local
6/4/2014 10:44:38 AM - Info bprd(pid=696) Backup image has been successfully mounted on the server esx15.fuzzy.local
6/4/2014 10:44:38 AM - Info bprd(pid=696) Starting to activate a virtual machine on the server esx15.fuzzy.local
6/4/2014 10:45:45 AM - Error bprd(pid=696) Failed to activate a virtual machine on the server esx15.fuzzy.local
6/4/2014 10:45:45 AM - Info bprd(pid=696) Starting to unmount a backup image on the server esx15.fuzzy.local
the restore failed to recover the requested files(5)

Error Message

BPVMUTIL:
11:13:25.825 [8408.8344] <4> nbfs_log_msg: (nbfs_mount() INF - running command - "C:\Program Files\Veritas\NetBackup\bin\nbfs" mount -server backup02.fuzzy.local -port 7394 -timeout 60 -cred 99DBDAB861...

11:14:27.103 [8408.8344] <4> nbfs_log_msg: (nbfs_mount() INF - response - BASEDIR=

11:14:27.103 [8408.8344] <4> nbfs_log_msg: (nbfs_mount() INF - response - MNTPATH=/NBUFS_A_B45F0E60900159F6_005

11:14:27.103 [8408.8344] <4> nbfs_log_msg: (nbfs_mount() INF - response - MOUNTPOINT=

11:14:27.103 [8408.8344] <4> nbfs_log_msg: (nbfs_mount() INF - response - aborting connection, timeout period exceeded

11:14:27.103 [8408.8344] <4> nbfs_log_msg: (nbfs_mount() INF - response - EXIT_STATUS=41

11:14:27.118 [8408.8344] <4> nbfs_log_msg: (nbfs_mount() INF - looking for mount path: NBUFS_A_B45F0E60900159F6_005

11:14:27.118 [8408.8344] <16> nbfs_log_msg: (nbfs_mount() ERR - command failed
11:14:27.118 [8408.8344] <16> publishVM: Unable to retrieve the vm config file from media server backup02.fuzzy.local. Failed with errorcode (29)
11:14:27.118 [8408.8344] <16> bpVMutil main: publish VM failed

Application Event logs:
Windows(R) failed a request to initialize the Network File System (NFS) redirector <[d:\w7rtm\base\fs\remotefs\nfs\client\nfsclient\service.c:199] : 0: The operation completed successfully.

Client for NFS cannot start.
Windows may be low on system resources. Try increasing available system resources by closing programs, then start Client for NFS manually.

NBFSD:
1:29:34.629 [5484.7716] <2> _nbfs_mount_info_check: last access information does not exist, setting it
11:29:34.629 [5484.7716] <8> _nbfs_mount_info_get_name: WNetOpenEnum() failed, error = 50
11:29:34.629 [5484.7716] <8> _nbfs_mount_info_set: unable to determine last export name
11:29:34.629 [5484.7716] <2> _nbfs_connect: adding connection for backup02.fuzzy.local:/NBUFS_A_B45F0E60900159F6_007
11:29:34.629 [5484.7716] <16> _nbfs_connect: WNetAddConnection2() failed, error = 1222
11:29:35.643 [5484.7716] <16> _nbfs_connect: WNetAddConnection2() failed, error = 1222

Cause

Could not start 'Client for NFS' service.

Unable to manually start NFS:
C:\Users\administrator.FUZZY>nfsadmin client start

Error occured while starting the service.
C:\Users\administrator.FUZZY>

Per the 7.6 VMware Admin Guide, the Services for Network File System (NFS) must be installed on the Windows media server and restore host.

Solution

To restart the 'Client for NFS' service without a server restart, run the following commands:

Applies To

Product Version: NetBackup 7.6.0.1
Platform: Windows Server 2008 R2
vSphere Version 5.5