Microsoft Outlook paperclip icon denoting an attachment is removed from a mail when archived by Enterprise Vault (EV)
Problem
When an attachment is present within an e-mail, Microsoft Outlook presents this to the user as a paperclip icon. In the instance where the attachment is embedded within the mail the paperclip icon is removed when the mail is archived and turned into an EV shortcut.
Error Message
No error is presented to the user
Solution
This issue has been addressed in the following releases:
Enterprise Vault 10.0.4 Cumulative Hotfix 3 Release
http://www.veritas.com/docs/000020890
Enterprise Vault 11.0.1 – Release Details
http://www.veritas.com/docs/000004504
Applies To
Exchange 2010 and above with all supported EV versions.
References
Was this content helpful?
Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.