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Problem
System Recovery Management Solution utilizes the Symantec Management Platform (SMP) framework.
Note:
SSR-MS : Symantec System Recovery Management Solution 2011/2013/2013 R2
VSR-MS : Veritas System Recovery Management Solution 16/18/21
Solution
SSR-MS version 2013 R2 (including SP1 through to SP3) is compatible with SMP 7.5. However, SSR-MS versions 2011 and 2013 are not compatible with SMP 7.5/7.6.
SSR-MS 2013 R2 SP4 is compatible only with SMP 7.6
Note: There was no SP5 release for SSR-MS.
SSR-MS 2013 R2 SP6 is compatible only with SMP 8.0
VSR-MS 16 is compatible only with SMP 8.0.
VSR-MS 18 is compatible with SMP 8.1 or 8.5.
VSR-MS 21 is compatible only with SMP 8.5.
For information on specific SMP roll-up patch support, review the Software Compatibility list.
Installation of Veritas System Recovery Management Solution 18 or 21 is not supported on Windows Server 2019 as a Server Operating System. https://www.veritas.com/support/en_US/article.100047772
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Translated Content
Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.