Status code 29 with GRT mailbox restores.

Problem

Backups are running fine using nbfsd and the GRT function, however restores always fail with an error 29.

Error Message

The following is seen in the <Install Path>/netbackup/logs/ncfgre log.

30/07/2012 16:26:45.505 [Debug] NB 51216 ncftfi [No context] 4 [BufferManager::releaseBuffer()] Released Buffer (0x000000000099f680 ) containing (1) bytes of data. (../BufferManager.cpp:506)
30/07/2012 16:26:45.505 [Debug] NB 51216 ncftfi [No context] 4 [BufferManager::releaseBuffer()] Released Buffer (0x000000000099f680 ). (../BufferManager.cpp:512)
30/07/2012 16:26:45.505 [Debug] NB 51216 ncftfi [No context] 4 [TransporterRemote::write()] Written Buffer 0x000000000099f680  (../TransporterRemote.cpp:240)
30/07/2012 16:27:04.818 [Diagnostic] NB 51216 n[No context] 2 V-309-28 [nbfs_mount()] INF - response - BASEDIR=
30/07/2012 16:27:04.818 [Diagnostic] NB 51216 n[No context] 2 V-309-28 [nbfs_mount()] INF - response - MNTPATH=/NBUFS_A_AEB86DE9A49E4809_003
30/07/2012 16:27:04.818 [Diagnostic] NB 51216 n[No context] 2 V-309-28 [nbfs_mount()] INF - response - MOUNTPOINT=
30/07/2012 16:27:04.818 [Diagnostic] NB 51216 n[No context] 2 V-309-28 [nbfs_mount()] INF - response - aborting connection, timeout period exceeded
30/07/2012 16:27:04.818 [Diagnostic] NB 51216 n[No context] 2 V-309-28 [nbfs_mount()] INF - response - EXIT_STATUS=41
30/07/2012 16:27:04.818 [Diagnostic] NB 51216 n[No context] 2 V-309-28 [nbfs_mount()] INF - looking for mount path: NBUFS_A_AEB86DE9A49E4809_003
30/07/2012 16:27:04.818 [Diagnostic] NB 51216 n[No context] 0 V-309-28 [nbfs_mount()] ERR - command failed
30/07/2012 16:27:04.818 [Application] NB 51216 352 [No context] [Error] V-352-3 failed to initialize nbfs
7/2012 16:27:05.006 [Debug] NB 51216 ncfnbservercom 311 PID:2944 TID:8696 File ID:352 [No context] 1 [BRMObserverDepreciated::write] Sending to bpbrm: INF - GRE EXITING WITH STATUS = 29

The Detail Status on the activity monitor will also highlight the Status code 29.

Cause

A manual mount attempt using nbfs from the command (TECH124810) line will also fail

There are two issues where this problem will occur.

1. Firewall between the Client and Media server not having the nbfsd port which is by default is 7394 and port 111 open.

2. The Client for NFS service not running on the CAS server,

Note: The backup will still work as the CAS server is not used for backups

Solution

Open ports 7394 and 111 between the Media and CAS server and make sure NFS client is installed and running on the CAS server.

For More information on the above please read the Veritas NetBackup for Microsoft Exchange Server Administrators Guide.