Problem
A Windows Client update with LiveUpdate Policy fails with status 77
Error Message
EXIT STATUS 77
execution of the specified system command returned a nonzero status (77)
The Live Update log shows the following:
26.07.2010, 07:51:14 GMT -> HR 0x802A0045 DECODE: E_UNABLE_TO_REACH_SERVER
26.07.2010, 07:51:14 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x802A0045, Num Successful: 0
26.07.2010, 07:51:14 GMT -> HR 0x802A0045 DECODE: E_UNABLE_TO_REACH_SERVER
26.07.2010, 07:51:14 GMT -> EVENT - SERVER SELECTION FAILED EVENT - LiveUpdate failed to connect to server nblu1 at path via a HTTP connection. The server connection attempt failed with a return code of 1814, LiveUpdate could not retrieve the catalog file of available Symantec product and component updates.
26.07.2010, 07:51:14 GMT -> Progress Update: HOST_SELECTION_ERROR: Error: 0x802A0027
26.07.2010, 07:51:14 GMT -> LiveUpdate did not find any new updates for the given products.
26.07.2010, 07:51:14 GMT -> EVENT - SESSION END FAILED EVENT - The LiveUpdate session ran in Silent Mode. LiveUpdate found 0 updates available, of which 0 were installed and 0 failed to install. The LiveUpdate session exited with a return code of 1814, LiveUpdate could not retrieve the catalog file of available Symantec product and component updates.
26.07.2010, 07:51:16 GMT -> CSendHTTPRequest::SendRequest - Unable to resolve the name of the server.
26.07.2010, 07:51:18 GMT -> CSendHTTPRequest::SendRequest - Unable to resolve the name of the server.
Cause
Configuration of Internet Explorer security settings
Solution
A reported solution is to add the LiveUpdate server address into Internet Explorer 'Trusted Sites' list (Tools > Internet Options > Security > Trusted Sites)
Applies To
Windows client configured to receive live update from HTTP share
The LiveUpdate files can be browsed in a web browser
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