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GRT enabled backup of an Exchange resource to a tape fails with 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup
Article: 100001340
Last Published: 2018-04-04
Ratings: 0 0
Product(s): Backup Exec
Problem
GRT enabled backup of an Exchange resource to a tape fails with 0xe00002f7 - Cannot extract mailbox messages from the Exchange backup.
Error Message
e00002f7 - Cannot extract mailbox messages from the Exchange backup. Review the job log for more information.
Solution
This issue is resolved by excluding the Backup Exec temp directory C:\Temp\Backup Exec on the Exchange server from anti-virus active scan.
Workaround:
If the Microsoft Exchange database is part of a cluster, then try to backup from the active copy.