Push installation of Backup Exec Remote Agent fails with the error "Access Denied. Please edit the remote credentials and retry the validation."

Problem

Push installation of Backup Exec Remote Agent fails with the error "Access Denied. Please edit the remote credentials and retry the validation."

Error Message

ERROR: Exception: System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

Push installation of Backup Exec Remote Agent fails with the error "Access Denied. Please edit the remote credentials and retry the validation". SGMon log on the Media Server shows the error while connecting to the remote WMI, when run in the background while push installation is being attempted:

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_SETUP:   [03-02-10 10:20:11] [0000]     23:(03-02-10 10:20:11)->ERROR connecting to remote wmi: root\cimv2, server name, domain name\user name
_SETUP:   [03-02-10 10:20:11] [0000]     23:(03-02-10 10:20:11)->ERROR: Win32: 5
_SETUP:   [03-02-10 10:20:11] [0000]     23:(03-02-10 10:20:11)->ERROR: Exception: System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

      at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

      at System.Management.ManagementScope.InitializeGuts(Object o)

      at System.Management.ManagementScope.Initialize()

      at System.Management.ManagementScope.Connect()

      at Symantec.IFrameSDK.NetPush.WMIMethods.a(ManagementScope& A_0, String A_1, String A_2, String A_3, String A_4)
_SETUP:   [03-02-10 10:20:11] [0000]     23:(03-02-10 10:20:11)->Cleaning up push install...
_SETUP:   [03-02-10 10:20:11] [0000]     23:(03-02-10 10:20:11)->ERROR connecting to remote wmi: root\cimv2, server name, domain name\user name
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Solution

• Open My computer menu bar click Tools >> Folder Options
•  In View tab under Advance Setting scroll to the very bottom and uncheck Use Simple File Sharing ( Recommended ) and click ok .
• Make sure the user account has sufficient Administrator privilege.
• Now add the remote system and under domain enter WORKGROUP name.
• Install the remote agent.

 Solution 3:

Make sure Distributed COM is enabled on the media server and any remote computers experiencing this issue:

1. Launch the "Component Services" console by going to Start > Run.  Type  DCOMCNFG and then click OK 

2. Under "Console Root", expand "Component Services" and then expand "Computers".  Right click on "My Computer" and select  Properties .

3.  On the "Default Properties" tab, confirm that there is a check mark in the box next to  Enable Distributed COM on this computer.  If this is not selected already, put a check mark in the box and click "Apply"

4.  On the "COM Security tab", under the "Access Permissions" section click on  Edit Limits.

5.  Add both the SYSTEM account and the administrator account that will be used to remotely manage the machine in BESR or SSR. Allow the accounts both  Local Access and  Remote Access.

6.  On the "COM Security" tab, under the "Access Permissions" section click on  Edit Default.

7.  Add the SYSTEM account and administrator account from step 5. Allow the accounts both  Local Access and  Remote Access.

8. On the "COM Security" tab, under the "Launch and Activation Permissions" section add the SYSTEM account and administrator account from step 5 to both the  Edit Limits and  Edit Default fields.  When adding the accounts in the "Launch Permissions" window, make sure that both the SYSTEM and administrator account have all permissions set to  Allow

9. Click  OK and exit out of the "Component Services" console.