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Article: 100000602
Last Published: 2015-05-21
Ratings: 1 0
Product(s): Enterprise Vault
Problem
Event ID: 375 'Cannot retrieve item' error when attempting to Export or Review an item
Solution
A single or combination of Windows 2003 / 2008 Firewall and User Account Control (UAC) security measures can cause an item to fail when exporting or reviewing the item.
Display Errors:
Cannot retrieve item
Report this error to your system administrator
The EnterpriseVault.DirectoryConnection object reported an error. NULL
Or
Cannot retrieve item
Report this error to your system administrator
Failed to acquire file lock on C:\Users\vaultadmin\AppData\Local\Temp\EcmAPI\dOthSpruWCAIVz0BLJlsujJPWEI= in 30 seconds
Event Viewer:
Source: Accelerator Service Processor
Event ID: 375
Level: Error
Description:
APP AS - Customer ID: X - An Error has occured when retrieving Item SaveSetID: 201003118342142~201003112010350000~Z~E03E9F8EFC1902607151C5C3FF90C681 VaultID: 106672C9C60857B4F8C153FE234D898061110000EV64CA.ATEST.LOCAL Format: XML sAttachmentID: 0. System.Runtime.InteropServices.COMException (0x800706BA): The EnterpriseVault.DirectoryConnection object reported an error. NULL
Source: Accelerator Service Processor
Event ID: 375
Level: Error
Description:
APP AS - Customer ID: 2 - An Error has occured when retrieving Item SaveSetID: 201003128410652~201003121616530000~Z~A1364FB5D88C2C98AD583DCB59E7C1C1 VaultID: 106672C9C60857B4F8C153FE234D898061110000EV64CA.ATEST.LOCAL Format: XML sAttachmentID: 0. System.Runtime.InteropServices.COMException (0x80040308): Archive, Archive Folder, Vault Store or Retention Category does not exist at KVS.EnterpriseVault.Interop.IItem.Get(Int32 DetailLevel) at KVS.Common.VaultItem.Item.CallEcmAPI(String sSaveSetID, String sVaultID, String sAttachmentID, String sFormat)
Resolution:
Disable User Access Control and modify Windows Firewall on the Enterprise Vault Storage and Discovery Accelerator servers to allow Distributed COM ports communications between all EV servers
To disable UAC with Msconfig.exe:
1. Click Start, type msconfig, and then press Enter. The System Configuration tool opens.
2. Click the Tools tab.
3. Click Disable UAC and then click Launch. A command window appears, and shortly thereafter, a notification bubble appears informing you that UAC is disabled.
4. Restart the computer to apply the change.
To modify Windows Firewall:
Follow the steps outlined in Technical note: "How to setup the Enterprise Vault Distributed COM (DCOM) service to function through a Windows 2003 / 2008 Firewall" in the Related Documents section of this Technical note
Display Errors:
Cannot retrieve item
Report this error to your system administrator
The EnterpriseVault.DirectoryConnection object reported an error. NULL
Or
Cannot retrieve item
Report this error to your system administrator
Failed to acquire file lock on C:\Users\vaultadmin\AppData\Local\Temp\EcmAPI\dOthSpruWCAIVz0BLJlsujJPWEI= in 30 seconds
Event Viewer:
Source: Accelerator Service Processor
Event ID: 375
Level: Error
Description:
APP AS - Customer ID: X - An Error has occured when retrieving Item SaveSetID: 201003118342142~201003112010350000~Z~E03E9F8EFC1902607151C5C3FF90C681 VaultID: 106672C9C60857B4F8C153FE234D898061110000EV64CA.ATEST.LOCAL Format: XML sAttachmentID: 0. System.Runtime.InteropServices.COMException (0x800706BA): The EnterpriseVault.DirectoryConnection object reported an error. NULL
Source: Accelerator Service Processor
Event ID: 375
Level: Error
Description:
APP AS - Customer ID: 2 - An Error has occured when retrieving Item SaveSetID: 201003128410652~201003121616530000~Z~A1364FB5D88C2C98AD583DCB59E7C1C1 VaultID: 106672C9C60857B4F8C153FE234D898061110000EV64CA.ATEST.LOCAL Format: XML sAttachmentID: 0. System.Runtime.InteropServices.COMException (0x80040308): Archive, Archive Folder, Vault Store or Retention Category does not exist at KVS.EnterpriseVault.Interop.IItem.Get(Int32 DetailLevel) at KVS.Common.VaultItem.Item.CallEcmAPI(String sSaveSetID, String sVaultID, String sAttachmentID, String sFormat)
Resolution:
Disable User Access Control and modify Windows Firewall on the Enterprise Vault Storage and Discovery Accelerator servers to allow Distributed COM ports communications between all EV servers
To disable UAC with Msconfig.exe:
1. Click Start, type msconfig, and then press Enter. The System Configuration tool opens.
2. Click the Tools tab.
3. Click Disable UAC and then click Launch. A command window appears, and shortly thereafter, a notification bubble appears informing you that UAC is disabled.
4. Restart the computer to apply the change.
To modify Windows Firewall:
Follow the steps outlined in Technical note: "How to setup the Enterprise Vault Distributed COM (DCOM) service to function through a Windows 2003 / 2008 Firewall" in the Related Documents section of this Technical note
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Please note that this document is a translation from English, and may have been machine-translated. It is possible that updates have been made to the original version after this document was translated and published. Veritas does not guarantee the accuracy regarding the completeness of the translation. You may also refer to the English Version of this knowledge base article for up-to-date information.