About stenorman2001

stenorman2001 · 04-23-2013

We are encountering a strange problem where one or more Remote Agents installed on Linux or Windows servers may crash when the Backup Exec services are restarted. The crash only occurs on agents configured for client-side deduplication. We have a sup...

stenorman2001 · 04-18-2013

When attempting to backup files from our Mac OS X 10.6.8 file server, we are encountering a problem where the backup will stall if it encounters a file containing non-standard characters. For example, attempting to backup a file with 'ä', 'Ä' or ...

stenorman2001 · 09-09-2012

I've noticed a few people commenting on the performance of the Administration Console in BE 2012 and I thought I'd shared a procedure we'd found to help improve the performance. Because BE 2012's Administration Console is built on .NET 4 and WPF ...

stenorman2001 · 09-09-2012

Hi guys, I'm wondering if anyone could provide an update of the status of the BE 2012 R2 beta? We applied for the beta but haven't received any more information (just the 'account will be reviewed for export etc.'). Has the beta started yet or is it ...

stenorman2001 · 09-06-2012

Hi, We are having some problems with setting up BackupExec 2012 when we try to edit or create a backup for a Windows server. When we attempt to edit an existing job or creating a new one, and save the changes, we receive the following error: HostId: ...

stenorman2001 · 05-02-2013

Hi CraigV, Yes there was a similar problem that occured back in 2011, but a hotfix was released to fix the particular issue, and this applies to both Windows and Linux agents.

stenorman2001 · 04-23-2013

Hi pkh, No Symantec don't appear to have a document on this. This is something we prepared and sent back to support as it might be useful to have a tech note so people can avoid the problem in the future.

stenorman2001 · 04-23-2013

Problem When you start the Backup Exec Remote Agent for Mac (RAMS) from an SSH session, backups may stall when encountering files or folders with non-ASCII characters in their names. Cause When you remotely access Mac OS X over SSH, the locale env...

stenorman2001 · 04-23-2013

Hi Colin, We did this but unfortunately found that the person assigned to the case seemed more interested in getting the case of his desk than assisting us. We were however able to solve the problem ourselves so I'll post the solution below in case o...

stenorman2001 · 03-15-2013

Hi Drew, I'm sure you can understand many of your customers concerns though, as it is somewhat difficult to deploy an operating system when there isn't support for backing it up! We can appreciate taking the time to get things right but could you pro...

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Remote Agents crashing when restarting Backup Exec services

Mac OS X Agent stalling during backup

Improving Backup Exec Administration Console performance

Backup Exec 2012 R2 Beta Update?

HostID value must fall within the range error

Hi CraigV, Yes there was a

Hi pkh, No Symantec don't

Problem When you start the

Hi Colin, We did this but

Hi Drew, I'm sure you can