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Unable to restore attachments from specific message store when using the Granular Restore Option (GRO).

Created: 06 Sep 2011 • Updated: 06 Sep 2011
Chris Riley's picture
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Me Too!I have the same issue
Product(s): System Recovery - BESR 8.x, System Recovery - SSR 2011, System Recovery
Severity: Non-data threatening / major functionality
Status: Public fix available
Tech Note: More Information


On an Exchange 2007 server configured with 2 message stores, attachments are not visible and cannot be restored using the Granular Restore Option (GRO) when restoring emails from a specific message store.

This is seen even when there is a paperclip icon showing against the email being restored inside the GRO user interface (UI).


Windows 2003 Standard R2 x64

Exchange 2007 SP2


This issue is resolved with Symantec System Recovery (SSR) 2011.