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Granular Restore Option (GRO) hangs at the 'Preparing Storage Group' stage for approximately 2 hours.

Created: 17 Feb 2011 • Updated: 09 May 2011
Chris Riley's picture
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Me Too!I have the same issue
Product(s): System Recovery - BESR 2010, System Recovery
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

When attempting to open a large recovery point set using the Granular Restore Option (GRO), the process hangs at the 'Preparing Storage Group' stage (Figure 1) for approximately 2 hours. This is observed even when the recovery points are stored on a local fixed disk.

If the recovery points are stored across the network (network share, NAS etc), this process may take considerably longer.

At the time of writing, this has been seen when large (in excess of 200GB) Microsoft Exchange storage groups are included in the backup.
The only current workaround is to wait for the recovery points to open in GRO so that granular restore selections for Exchange are available.