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Crash in V2iBrowser.exe/GranularRestore.exe when attempting to open a recovery point using Symantec System Recovery (SSR).

Created: 17 May 2012
Chris Riley's picture
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Product(s): System Recovery - SSR 2011, System Recovery
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information


When attempting to open a recovery point using the Recovery Point Browser or the Granular Restore Option, crashes are seen in V2iBrowser.exe and GranularRestore.exe. These can be seen in the Windows event logs (see example below).


Faulting application V2iBrowser.exe, version, faulting module V2iBrowser.exe, version, fault address 0x004dcf7e.


Windows SBS 2011 Standard


At the current time, there is no workaround available.

Customers experiencing this issue are encouraged to contact Symantec Technical Support for further assistance.