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Backup to Deduplication Storage is causing jobengine to crash intermittently on libstspipd.dll

Created: 31 Aug 2011 • Updated: 19 Jul 2012 | 1 comment
NeerThadarai's picture
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Me Too!I have the same issue
Product(s): Backup Exec - 2010, Backup Exec
Severity: Minor functionality
Status: Public fix available
Tech Note: More Information

While running a server side deduplication jobengine is crashing on libstspipd.dll.

In the application log it shows the following error:

Log Name:      Application
Source:        Application Error
Date:          2011-08-08 20:55:52
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      SERVER-NAME
Faulting application name: bengine.exe, version: 13.0.5204.109, time stamp: 0x4e18e5ec
Faulting module name: libstspipd.dll, version: 6.601.111.518, time stamp: 0x4dd3e49e
Exception code: 0xc0000005
Fault offset: 0x0000000000012682
Faulting process id: 0xc70
Faulting application start time: 0x01cc55becb8789e1
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\libstspipd.dll
Report Id: 096afc13-c1f0-11e0-8a31-14feb5d4eb0b
Event Xml:
<Event xmlns="">
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>

This issue has been resolved with a Hotfix

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Tony@Lanit's picture

I was having the exact same issue and lowered our concurrent operations thread count on the dedupe folder and it has not crashed since. I was running 5 and reduced it down to 2. I am performing 8 different dedupe backups per night and 1 during the day so I am hoping for a permenant fix to be able to raise the concurrent operation back up to at least 5.

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