Video Screencast Help

Update CA or DA case ownership in bulk

Created: 11 Jun 2013
Kathrynn's picture
2 Agree
0 Disagree
+2 2 Votes
Login to vote

I would like to request an enhancement to CA and DA department/case provisioning to allow bulk ownership update (i.e. the ability to update ownership in more than one case at a time).  This could greatly facilitate our employee onboarding and exit procssesses. Especially in situations where several hundred open CA departments and thousands of DA cases are being managed by only a handful of administrators.