Hello,
Has anyone seen this before?
The SSL certificate which we use to secure EV communications with Outlook clients is about to expire, so we installed a new one in IIS Manager on the EV server. We did this by clicking on Import Certificate (PFX), Edit Bindings of Default Site and selecting the new cert from the drop-down list (we did not use the Complete Request wizard). No changes were made to EV.
However, although opening the shortcuts in Outlook still work, we now have the following problems:
- the Archive Explorer in Outlook shows the folder structure but clicking on any folder displays "failed to perform the search";
- similarly, doing a search in the Archive Explorer gives the same result;
- trying to open either the Archive Explorer or EV Advanced Search in IE11 gives "Internet Explorer 6.0 or later is supported". This can probably be fixed by adding the site to the compatabilty list but that's not immediately feasible with a few thousand PCs (and was not needed before the change);
- manually archiving messages does not work (remain pending) and deleting archived messages gives an error.
Let me reiterate that everything was working fine before installing the new cert. The EV server is clustered so when we fail back to a node which has the old cert, everything works again. IISReset does not help.
Both the old and new certs were generated in-house (on different CAs) and the cert chain is fully trusted on the PCs. All the names for the servers are specified as SANs in the new cert, just like the old one.
Environment: Clustered EV10 (recent installation) with Exchange 2010, Outlook 2010 on Win7 with IE11.
Grateful for any tips!
Thanks,
- Alan.
