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EV client make outlook 2013 freze

Magnus_SE
Level 4
Partner Accredited Certified

Hi all,

A customer of mine got EV version 11.0.1.3474 running but has problem with some of his users outlook 2013 (15.0.4783.1000,15.0.4783.1002) freezes due to the ev client.

Has anyone experience the same issue? Is there a solution?

Regards,

 

 

1 REPLY 1

JimmyNeutron
Level 6
Partner Accredited

Disable all add-ins in outlook except the EV client. Restart outlook and retry. Also, by any chance does the user have secondary email accts in her Outlook profile?