Device is not connected

[martin_mcsloy]

We have a customer who has had problems backing up files to a Sony sdx-450v. I have downloaded the latest drivers/firmware and the device appears in the list of devices but am still having problems.
Please find a copy of the job log. Thanks for reading.

Family Name: "Media created 12.10.2006 15:04:16"
Backup of "C: SYSTEM"
Backup set #1 on storage media #1
Backup set description: "Backup 00009"
Backup Type: Full - Back Up Files - Reset Archive Bit


Backup started on 12.10.2006 at 15:05:36.
Backup Set Detail Information

Storage device "SONY 1" reported an error on a request to write data to media.

Error reported:
The device is not connected.

V-79-57344-34036 - An unknown error has occurred.



Backup completed on 12.10.2006 at 15:05:51.
Backup Set Summary

Backed up 4 files in 1 directory.
Processed 2 156 470 bytes in 15 seconds.
Throughput rate: 8.23 MB/min

Job Completion Status

Job ended: 12. oktober 2006 at 15:06:16
Completed status: Failed
Final error: 0xe00084f4 - An unknown error has occurred.
Final error category: System Errors

For additional information regarding this error refer to link V-79-57344-34036

Errors
Click an error below to locate it in the job log



Backup- C: SYSTEM
Storage device "SONY 1" reported an error on a request to write data to media.
Error reported:
The device is not connected.
V-79-57344-34036 - An unknown error has occurred.

[shweta_rege]

Hello,


- Please install the latest drivers of Veritas

- Update the firmware of the device.

- Update firmware of the SCSI controller.

- Disable removable storage (RSM) service on that device. In most of the cases, it has been seen that VERITAS device driver does not work properly with RSM.

Following steps will guide you through the same

1. Right click My Computer from the Windows desktop and click Manage.

2. Expand Storage, expand Removable Storage.

3. Expand Physical Locations. Under Physical Locations, you should see your devices and drives.

4. Right click the desired drive to disable and click Properties.

5. Click the General tab. At the bottom of the General tab is a checkbox for Enable Library.

6. Remove this check mark to disable this device or drive in RSM.

Please refer to the following technote:

- "Storage device 'BackupF:1' reported an error on a request to read data from media. The specified network name is no longer available." is reported in a failed backup-to-disk job log.

http://seer.support.veritas.com/docs/239746.htm


Thank You,

Shweta

[martin_mcsloy]

Hi Shweta

Many thanks for taking the time to read my problem and replying with your solution. I shall be at the customers site on Monday and will try out your suggestion then. Once again, many thanks.

Martin McSloy